My team is here to serve. Our unique backgrounds, training and experience have prepared us well to help meet your insurance needs. Additionally, as residents of your community, we understand how important it is to be there for you - our trusted friends and neighbors. Together, we're building strong partnerships that help everyone succeed.

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Monica Lininger

Customer Loyalty Specialist
As the Customer Loyalty Specialist for the Sara Smucker Agency, it’s my job to take care of administrative tasks, making sure our agency runs smoothly. From scheduling policy review appointments, wishing you a happy birthday, or calling to let you know about our latest insurance programs, I love working in the insurance industry and building relationships with our customers. Prior to working for American Family Insurance, I spent many years in the mortgage industry, where I was able to perfect my customer service skills.